These Terms and Conditions govern access to and use of the Gasolero platform (hereinafter, the “Provider”), as well as slot booking, online payment, pickup and use of the fuel dispensed at affiliated stations. By creating an account, booking a slot, making a payment or presenting a pickup code, the customer declares that they have read, understood and fully accepted these terms.
1. Purpose and nature of the service
Gasolero is a technology platform that connects customers with affiliated stations. Through it, the customer can check the availability published by each station, book a slot for a given date and time, pay online for the amount of fuel they need, and pick it up by presenting a QR code and a six-digit PIN.
The Provider does not store, transport, handle or dispense fuel. Dispensing is carried out in all cases by the corresponding station, with its own staff, equipment and procedures, and under its own operational responsibility.
A purchase made through the platform constitutes the reservation of a given amount of a given fuel type, at a specific station and within a specific time window. It does not constitute a general right of supply nor a guarantee of stock other than as described in these terms.
2. User account
To use the service, the customer must register and provide truthful, complete and up-to-date information. The customer is responsible for keeping their details current and for safeguarding their access credentials.
Any operation carried out from an account will be deemed to have been performed by its holder. The customer must immediately notify the Provider of any unauthorised use of, or suspected improper access to, their account.
The Provider may suspend or cancel accounts showing signs of fraud, identity impersonation, unauthorised resale of slots, breach of these terms or any other improper use of the platform.
3. Availability, slot booking and limits
The availability shown on the platform is published by each station and updated by that station as it dispenses. The Provider passes it on as received and does not guarantee its permanent accuracy nor the continued existence of fuel at any given station.
Each booking identifies the station, the date and time window, the fuel type and the amount. Each station sets the litre limit it accepts per slot, as well as its own operating hours.
The customer has a grace period over their time window. Once that period has passed without the customer showing up, the slot is released and the customer may reschedule from the platform, without paying again and keeping the price already locked in, subject to the availability at that moment.
Rescheduling a slot does not cancel the purchase and gives no right to a refund of the amount paid; under section 8, the purchase is final from the moment payment is completed.
Where a station cannot serve a confirmed slot due to lack of stock, a breakdown, a supply cut, an unforeseen closure or another operational circumstance, the customer may reschedule it or request a refund of the amount paid in accordance with section 8.
4. Price, online payment and issuing bank charges
The applicable price is the amount shown on the platform at the time of payment. That price is locked in for the booked slot and is what the customer is charged, even if the station updates its rates afterwards.
Payment is made online, with an international credit or debit card or with a Tropipay balance, according to the methods enabled at any given time.
Any fee, interest, surcharge, currency conversion charge, reclassification of the transaction or other additional item applied by the customer’s issuing bank, financial institution or payment processor is outside the Provider’s control, is governed exclusively by those entities’ internal policies and is borne by the customer.
In particular, the customer acknowledges and accepts that their card’s issuing bank may classify the transaction as a cash advance rather than a conventional purchase and, consequently, apply additional fees and interest under its own policies. This risk is especially common when payment is made with a credit card, particularly with cards issued in the United States.
The Provider does not apply, set, charge, collect or control such charges, has no way of anticipating or avoiding them, and will not be responsible for them under any circumstances. To reduce the chance of this happening, the Provider recommends using debit cards whenever possible.
It is the customer’s sole responsibility to know the conditions, fees and classifications their bank or issuing entity applies to their transactions before paying. The existence of a cash advance charge, fee, interest or surcharge applied by the issuing bank does not constitute a defect in the product or the service, nor does it give rise to any right of return, refund, cancellation or claim against the Provider. By completing the payment, the customer declares that they have been informed of this risk and expressly accept it.
5. Pickup with a QR code and PIN, and checks at dispensing
Each paid order generates a unique, personal and non-transferable QR code and six-digit PIN identifying the station, the slot, the fuel type and the amount paid. Both must be presented at the booked station, within the corresponding time window, and become void once dispensing has taken place.
The customer is responsible for safeguarding their code and PIN. Whoever presents them will be deemed authorised to pick up the associated fuel, so the customer must avoid disclosing, capturing, forwarding or publishing them.
The station may request an identity document to verify who the slot belongs to, and may refuse to dispense where the code or the PIN does not match, has already been used, falls outside the time window or shows signs of tampering.
Before leaving the station, the customer must check the fuel type dispensed, the amount served and the transaction receipt. Any discrepancy must be raised at that moment, before leaving the premises. Once the customer has left, they will be deemed to have checked the dispensing and accepted it without reservations or pending claims.
6. Safety at the station and use of the fuel
Fuel is a flammable product. Inside the station and during dispensing, the customer must at all times follow the instructions of the station’s staff and the signage on the premises, and in particular must:
- Switch off the vehicle’s engine while dispensing.
- Not smoke or light flames, sparks or any source of ignition.
- Not handle the pump or the hose except where expressly instructed by authorised staff.
- Use only fuel-approved containers, properly closed and secured, where dispensing is not made directly into the vehicle’s tank.
- Not use the fuel for purposes other than those it was designed for.
- Prevent the fuel from being handled by minors, untrained persons or anyone who cannot do so safely.
- Immediately stop the operation in the event of a spill, a leak, an abnormal smell, irregular operation or any other unsafe situation, and alert the station’s staff.
The measures above are merely indicative and do not constitute a complete or exhaustive list of the necessary precautions. The customer must know, adopt and comply with all safety measures required or recommended by legislation, regulations, technical standards, manufacturers, competent authorities and the procedures applicable to handling, transporting, storing and using fuel.
From the moment of dispensing, the customer assumes possession, custody and control of the fuel received, as well as responsibility for its transport, storage, keeping and use.
7. Damage, incidents and limitation of liability
The customer will be responsible, to the fullest extent permitted by law, for any loss, spill, fire, explosion, injury, death, property damage, harm to third parties or incident arising, directly or indirectly, from:
- Failure to properly check the dispensing before leaving the station.
- Failure to follow the station staff’s instructions or the premises’ safety rules.
- Improper transport, storage, keeping or use of the fuel once dispensed.
- Use of defective, non-approved or improperly used containers, vehicles, equipment or accessories.
- Breach of these terms or of any applicable law, regulation, technical standard, recommendation or safety procedure.
- Misuse, negligence, recklessness, lack of supervision or any act or omission of the customer or of third parties with access to the fuel or to the pickup code.
To the fullest extent permitted by applicable law, the Provider will not be liable for direct, indirect, incidental, consequential or special damages, loss of property, business interruption, injury or any other harm occurring after dispensing, nor for the quality, conditions, equipment, staff or operating practices of the station, which are that station’s responsibility.
Nor will the Provider be liable for interruptions, errors or temporary unavailability of the platform arising from maintenance, technical incidents, third-party provider failures or circumstances beyond its reasonable control.
Nothing in these terms excludes or limits liabilities that, under applicable law, cannot lawfully be excluded or limited.
8. Purchases are final, cancellations and refunds
Once the purchase has been made and payment completed, the transaction is final: it cannot be cancelled and, accordingly, the money cannot be returned or refunded at the customer’s request. By completing payment, the customer acknowledges and expressly accepts this condition.
Given the flammable nature of the product and its special safety, traceability and handling conditions, no returns, cancellations or refunds are accepted once dispensing has taken place either, except where a different obligation is expressly enforceable under applicable law.
Before dispensing, the customer may reschedule their slot in accordance with section 3. Rescheduling is not a cancellation and does not give rise to a refund of the amount paid: the slot remains valid, at the price already locked in.
The foregoing does not apply where the station cannot serve a confirmed slot, or where the slot goes unused for reasons attributable to the station or the Provider. In that case only, the customer may choose between rescheduling it or requesting a refund of the amount paid, which will be processed through the same payment method used and within the timeframes set by the corresponding entity.
Charges applied by the customer’s issuing bank or payment processor, described in section 4, are not refundable by the Provider.
9. General provisions
To the fullest extent permitted by law, the customer undertakes to hold harmless the Provider, its owners, employees, representatives and contractors against claims, losses, liabilities, penalties, costs or expenses arising from breach of these terms, from misuse of the service or the product, or from acts or omissions attributable to the customer or to third parties under their responsibility.
The Provider will not be liable for delays or failures caused by force majeure, electricity or fuel supply interruptions, government measures, transport problems, emergencies, natural disasters or other circumstances beyond its reasonable control.
All distinctive signs, content, interfaces and elements of the platform belong to the Provider or its licensors, and their unauthorised use is prohibited.
If any provision is declared invalid or unenforceable, the remaining ones will stay in force. Failure to exercise a right will not constitute a waiver of it. The Provider may amend these terms for future transactions by publishing the version in force on the platform.
These terms are published in Spanish and English. In the event of any discrepancy between the two versions, the Spanish version prevails.
For any query relating to these terms, the customer may write to [email protected].
By booking a slot, completing the payment or presenting the pickup code, the customer confirms their express acceptance of these Terms and Conditions.